Refund policy

We hope you will be happy with your purchase, but if, for any reason, you wish to return an item (excluding personalised items), please contact us at returns@theliterarygiftshop.co.uk within 30 days of receipt. Unfortunately, we cannot process requests after this time.

  • Goods must be returned in an unused, unopened, undamaged and resalable condition 
  • The postage costs for returning the goods will be your responsibility. We recommend using a trackable service to return your goods as we cannot be held responsible should they be lost in transit
  • A returns form must be included with your package. You can download the form here. If you are unable to print the form, please include a note with the required information
  • Once we have received your goods, we will check to ensure they meet our returns requirements. Refunds will then be processed to the original payment method

We reserve the right to refuse a refund should these terms not be met.

Damaged or Faulty Items

Should your item arrive damaged or faulty, please get in touch as soon as possible. It may not be necessary to return the item for an exchange or refund. In most cases, a photograph of the issue will suffice. In the case of a refund, initial shipping costs will be reimbursed along with the original purchase price. Should a faulty item need to be returned, we will refund the cost of return shipping upon receipt of the item.

Customs Clearance Fees

If customs clearance fees have not been paid, orders will be returned to us. Please note that in this instance, any return to sender fee incurred will be deducted from your refund total. It is the responsibility of the buyer to ensure the relevant fees are paid.

Shipping Costs & Address Errors

If your order is returned to us as a result of an address error, you will be responsible for any additional postage costs should you wish for the order to be resent. Any return to sender fees incurred will be deducted from your refund total.

We strongly recommend double-checking your delivery address before completing your purchase.