Shipping Information
Our shipping rates have been updated to reflect Royal Mail's latest price increase. Tracked 48 is now £2.95 — thank you for your understanding.
We ship Monday to Friday only (excluding bank holidays). Orders placed before 12pm will be shipped the same day.
Orders placed after 12pm on Friday will be dispatched the following Monday (excludes bank holidays).
Please note that shipping to Northern Ireland is no longer available.
We have flat rates for UK shipping & packaging, regardless of weight or size.
- Tracked 48: £2.95 (3-5 working days)
- Tracked 24: £3.95 (1-3 working days)
- Tracked 48 with Signature: £4.50 (3-5 working days)
- Tracked 24 with Signature: £5.50 (1-3 working days)
- Free Tracked 48: FREE on orders over £25 (3-5 working days)
- Free Tracked 24: FREE on orders over £100 (1-3 working days)
Please note that delivery dates are only estimates and exclude the order processing time.
Local Delivery
Local Delivery — Customer Responsibilities
We offer local delivery Monday to Friday (excluding bank holidays), with time slots available 9am–11am and 11am–1pm. Once your delivery slot has been confirmed by email, please ensure the following:
- Someone is available to receive your order at the confirmed slot. If you are unable to be in, please contact us as soon as possible so we can rearrange
- Safe place requests must be made in advance by replying to your slot confirmation email. We cannot be held responsible for orders left unattended at your request
- Rearranging your slot — we'll always do our best to accommodate changes, but please give us as much notice as possible
- Failed delivery — if no one is available at the confirmed slot and we have not been notified in advance, a redelivery charge of £2.95 may apply
If you have any questions about your local delivery, please don't hesitate to contact us.
Delivery and Tracking
To ensure smooth delivery of your order, we strongly recommend tracking your parcel using the tracking information provided in your dispatch email.
If you know you'll be unavailable during the estimated delivery window, we encourage you to:
- Arrange a safe place for delivery with the courier
- Nominate a neighbour to receive the parcel
- Request collection from your local depot
- Schedule a redelivery at a convenient time
You can coordinate these options directly with the courier service using your tracking number. Please note that any additional fees charged by the courier for special delivery requests or multiple redelivery attempts may be passed on to you.
If Your Parcel Doesn't Arrive
If your tracking shows your order as delivered but you haven't received it, please check with neighbours and around your property, then contact us immediately. We're here to help resolve any delivery issues and will work with you and the courier to ensure you receive your order.
Mail Forwarding & Package Forwarding Services
Please note that we are unable to accept orders shipped to mail forwarding addresses, package forwarding services, or third-party shipping hubs (including but not limited to services such as Shop & Ship, MyUS, Stackry, or similar). This applies to any address that is operated by a forwarding company rather than being a direct residential or business delivery address.
Orders placed using a forwarding address will be cancelled and refunded in full prior to dispatch.
We appreciate your understanding and apologise for any inconvenience this may cause. If you have any questions about whether your delivery address is eligible, please don't hesitate to contact us before placing your order.
International shipping rates are calculated during checkout.
USA
When you place an order for delivery to the US, duties will be clearly displayed and collected at checkout, ensuring that you incur no additional charges upon receipt of your goods.
EU & Northern Ireland
Due to the European Union's new GPSR, we no longer ship to the EU or Northern Ireland. Our apologies for any inconvenience caused.
Customs Charges
Please be aware that customers are responsible for any local charges and taxes that may be applicable before goods can be received. These costs are not included in the purchase price.
Packaging
All of our packaging is eco-friendly; however, we understand that some items may require extra protection due to their fragility. In such cases, we may make an exception and use packaging materials that provide the necessary cushioning and support to ensure safe delivery. To do our part for the environment, we may occasionally reuse packaging.
Split Shipments
Please note that if your order contains items of different sizes, it may be necessary to split your order into multiple shipments to ensure safe delivery. Rest assured, you will not be charged any additional shipping fees for split orders - you'll only pay the shipping charge (if applicable) that was calculated at checkout. We'll keep you informed with tracking information for each shipment so you can monitor all parts of your order.
Invoices
To save paper, we do not automatically include invoices with orders. If you would like one to be included, please leave a note at checkout or contact us via email as soon as possible.